Terms of service

1. About LOOTZBYSHO

LOOTZBYSHO is a Singapore-based online store offering affordable beauty, skincare, personal care, and related products.

We aim to provide products that are accessible to everyone, including both women and men.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, sizes, colours, and other information displayed on our website are accurate and up to date.

However, product packaging, labels, colours, or formulations may occasionally differ from images shown on the website due to manufacturer updates.

Customers are encouraged to check the product packaging and ingredients before use, especially if they have known allergies or sensitivities.

3. Orders

By placing an order, you agree that:

• The information provided during checkout is accurate and complete.
• You are authorised to use the payment method provided.
• You will review your order before completing payment.
• An order is only considered confirmed once payment has been successfully received.

We reserve the right to cancel or decline an order in circumstances such as incorrect pricing, stock availability issues, suspected fraudulent activity, or other exceptional circumstances.

If an order is cancelled after payment has been received, the applicable amount will be refunded.

4. Pricing & Payment

All prices displayed on our website are in the currency stated at checkout.

Prices may be changed at any time without prior notice. However, changes will not affect orders that have already been successfully confirmed.

Customers are responsible for ensuring that payment information provided is accurate.

5. Shipping & Delivery

Orders are packed and shipped from Singapore within 1–2 business days.

Estimated delivery times are:

• Singapore: 1–3 business days
• Selected Southeast Asian countries: 3–7 business days

Delivery times are estimates only and may be affected by courier delays, customs clearance, public holidays, weather, or other circumstances outside our control.

International customers may be responsible for customs duties, taxes, or other charges imposed by their destination country.

6. Returns & Exchanges

Unopened and unused products may be returned within 30 days of delivery, subject to our Return Policy.

Due to hygiene reasons, opened beauty, skincare, and personal care products generally cannot be returned for change of mind.

However, if you receive a product that is damaged, defective, incorrect, or has a genuine quality issue, please contact us as soon as possible.

We may request photographs, videos, order details, or other information to assess the issue.

7. Pre-Orders

Some products may be offered as pre-orders.

Pre-order products will have an estimated waiting or delivery period stated on the product page or communicated before purchase.

By purchasing a pre-order item, you acknowledge that delivery may take longer than regular in-stock items.

8. Use of the Website

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorised access to the website or its systems.
• Interfere with the website's operation.
• Copy or reproduce our website content, images, branding, or materials without permission.
• Provide false or misleading information when placing an order.

9. Intellectual Property

All content on the LOOTZBYSHO website, including our logo, branding, photographs, graphics, text, product descriptions, and website design, belongs to LOOTZBYSHO or its respective content owners unless otherwise stated.

You may not reproduce, modify, distribute, or use our content commercially without prior written permission.

10. Product Use & Responsibility

LOOTZBYSHO provides products for their intended purposes as described by the manufacturer.

We are not responsible for reactions or problems resulting from improper use, failure to follow product instructions, or failure to check ingredients and warnings before use.

For skincare, cosmetics, and personal care products, customers should always follow the manufacturer's directions.

11. Website Availability

We aim to keep our website available and operating properly. However, we do not guarantee that the website will always be available, uninterrupted, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, or other operational reasons.

12. Limitation of Liability

To the extent permitted by applicable law, LOOTZBYSHO will not be responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after changes are posted means you accept the updated Terms.

14. Governing Law

These Terms of Service are governed by the laws of Singapore.

Any disputes relating to these Terms or your purchase from LOOTZBYSHO will be subject to the applicable laws and jurisdiction of Singapore.

15. Contact Us

If you have any questions regarding these Terms of Service, your order, or our policies, please contact LOOTZBYSHO through our official customer service channels.

LOOTZBYSHO
Singapore
Email: lootzbysho@gmail.com